Louise Merrifield

Louise Merrifield is an accomplished Customer Service Manager at CALA Group Limited since February 2018, where responsibilities include overseeing the Customer Service department, managing a team of three Coordinators and four Operatives, and ensuring high-quality standards are met. Prior to this role, Louise was an Assistant Customer Service Manager responsible for site meetings and customer interactions during the post-occupancy period, and previously served as a Customer Service Coordinator managing initial client contacts and defect resolutions. Louise also has experience as an Office Manager at PW Plumbing & Heating Limited and various customer service roles at McCarthy & Stone and Advantis Credit Limited, complemented by a First Class Bachelor of Arts (Hons) from Keele University.