Brian Munoz

Brian Munoz has extensive experience in workforce management, project management, and customer service roles. Brian has worked with Teleopti and Calabrio, managing and implementing workforce management solutions in contact centers. Additionally, Brian has experience in managing call center teams and data analysis for benchmark evaluations. In their current role as Manager of Professional Services at Calabrio, Brian leads a team to deliver projects with high customer satisfaction within budget and on-time. Brian also played a key role in launching the Calabrio Managed Services program to enhance customer adoption and satisfaction.