Joanna Shamira Luschin

Joanna Luschin is an experienced professional in customer success and financial services management. Currently, Joanna serves as Manager of Accounts Receivable at Calabrio, Inc. since January 2024. Prior to this, Joanna was a Senior Customer Success Manager at Brightree and held the position of Manager of Patient Financial Services at Tactile Medical, where responsibilities included overseeing multiple teams to enhance patient experience and drive performance improvements. Joanna's background also includes work as a Management Consultant at KYB Solutions, supporting business leaders in the association management sector, and as a Certification Manager at SmithBucklin, where Joanna successfully transitioned certification processes to web-based platforms and improved customer satisfaction significantly. Joanna holds a Bachelor of Arts in Political Science and Communications from the University of Michigan and a Master of Arts in American Political Processes from American University.