Calabrio
Laura Lukic is an accomplished professional with extensive experience in workforce management and business intelligence consulting. At Calabrio, Inc. since September 2017, Laura has held positions ranging from Principal BI Consultant to WFM Consultant, focusing on optimizing performance and analytics for organizations. Prior experience includes roles as WFM Administrator/Training Manager at ATI Physical Therapy, WFM Manager at Vitas Healthcare overseeing multi-location contact centers, and Contact Center Management at DAT Solutions. Laura's career began at UPS, where Laura held various supervisory roles for nearly two decades, contributing to operations, training, safety, and retention. Laura's educational background includes attendance at the College of DuPage.
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Calabrio
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Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Their AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization.