Customer Success Specialist

Calamari is a solution used in more than 100 countries worldwide. Join our great team (about 30 people), which delivers a world-class product. Do you want to work on a modern product that competes with startups from Silicon Valley?

Expectations:

• Great English skills (writing and speaking),
• Required professional working proficiency in the Polish language
• Additional Spanish or German skills,
• Liking technology and having basic knowledge of IT tools (Skype, Gmail, CRM),
• Goal-oriented and willing to learn attitude,
• Quick learning skills and being open to changes,
• Willingness to take responsibility for your decisions,
• Experience in HR or SaaS business is welcome.

Challenges:

• Communicate with clients from all over the world in English using e-mail, phone, video conferences, and online chats,
• Determination to help clients from the beginning until the end of the case,
• Communicating with clients, answering their questions, and solving their problems with software configuration,
• Proactively addressing clients’ needs and increasing their engagement in working with our product,
• Configuring and presenting our software to new clients online and gathering feedback,
• Organizing and feeling in the client base,
• Collaborating with other team members who partially work remotely from different locations.

We build: HR Tools For High‑Performing Teams Leave Management System Attendance Managemenet HR Management System