Julian Fernandez

Julian Fernandez is an experienced technical support leader with a robust background in managing support operations across multiple organizations. Currently serving as a Senior Manager for Technical Support at Calix since February 2022, Julian oversees a team of engineers in resolving complex customer issues related to access networks and SaaS platforms. Prior to this role, Julian held positions such as Global Service Manager at NTT Ltd., Service Operations Manager at Dimension Data India Pvt. Ltd., and Global Service Desk Manager at Oracle India Pvt Ltd, where responsibilities included engineering support services and cross-functional team management. Julian began career in technical support at DELL INTERNATIONAL SERVICES, progressing from a Technical Support Analyst to Senior Team Manager. Julian holds a Bachelor of Engineering in Electronics and Communications from Jaya Matha Engineering College.