Call Journey CI
Adrian Kilduff has a diverse work experience spanning over several industries. Adrian started their career as an Associate Director at S. G. Warburg & Co in 1984 and worked until 1996. From 1996 to 2000, they served as the National Manager of Strategy and Acquisitions at Colonial Limited. Following that, they joined Coles Myer Limited as the General Manager of Strategy & Planning in 2000 and stayed until 2007. In 2008, Adrian founded and became the Principal of Kilduff Consulting, a company they led until 2012. Adrian'smost recent role was at Call Journey, where they served as the CFO/COO/Business Enablement.
Adrian Kilduff received a Bachelor of Commerce (Hons) degree from the University of Melbourne from 1980 to 1983. Later, they attended the Financial Services Institute of Australasia from 1984 to 1985, obtaining a Graduate Diploma in Applied Finance and Investment. Finally, they pursued a Master of Business Administration (MBA) at Harvard Business School from 1987 to 1989, specializing in General Management, Finance, Competition & Strategy, and Organizational Structure & Design.
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Call Journey CI
Call Journey, a global leader in Conversation Intelligence, specializes in data, voice, and text analysis. Our primary focus is simplifying the conversion of various audio, chat, and email interactions, including unstructured data, into structured data for analysis. Our team of passionate AI experts leverages cutting-edge Natural Language Processing (NLP) and Artificial Intelligence (AI) technologies to provide industry-leading analytics. By analyzing call interactions, Call Journey demystifies contact center exchanges and delivers actionable insights for long-term customer and employee success. With our end-to-end solution, Call Journey empowers customers to address significant challenges impacting customer experience, employee proficiency, business performance, risk management, and compliance.