Purity Kwamboka

CPA Purity Kwamboka is an accomplished professional with extensive experience in quality analysis and customer service. Currently serving as a Quality Analyst at Calltronix (K) Ltd. since March 2018, Purity evaluates the accuracy and quality of the customer care team across multiple platforms, monitors communications, and assists in developing customer care processes and procedures. Prior to this role, Purity worked as a Customer Service Executive in a busy contact center environment, demonstrating a strong commitment to customer satisfaction. Earlier experience includes an accounting role at Embakasi Garrison Secondary School, where responsibilities included preparing student bills and maintaining cost analyses, and an internship in accounting at Embakasi Girls Secondary. Purity is a CPA finalist with a degree in Accounting and Finance from KASNEB.