Bhavik Pandya

Bhavik Pandya has extensive experience in technical support and customer service, currently serving as a Technical Support Analyst at Cambridge University Press & Assessment since November 2019. Previous roles include Product Support Specialist at Practo, where complex technical queries were resolved, and Customer Service Team Lead at Petro-Canada Fuels, focusing on team leadership and customer-centric culture. Bhavik began a career in customer service as a representative at Hinduja Global Solutions Ltd and gained technical expertise as a Helpdesk Support Engineer at HCL Infosystems Ltd and User Support Engineer at CMC LIMITED. Educational qualifications include a Master of Computer Applications from Sardar Patel University and an Information Technology and Web Design degree from Lambton College.