Laura Lloyd

Laura Lloyd is a seasoned professional in user engagement and customer relationship management, currently serving as Senior Manager for User Engagement (CRM systems) at Cambridge University Press & Assessment since November 2018. Prior roles at Cambridge include CRM Manager and Global Project Manager, where Laura contributed significantly to CRM system development, training, and strategic technology projects. Previous experience includes a Customer Success Manager position at Forrester and various roles at Mitie Property Services, focusing on service improvement and performance information management. Laura began her career at Anglian Water - Geodesys as a Customer Service Advisor and has a BA in English Language and Literature from the University of Leeds.