Lucia Montans Lorenzo

Lucia Montans Lorenzo has over a decade of experience in training and development roles. Lucia started as a Training Consultant Intern at Zara and then moved on to roles at Azetanet, RIM | BlackBerry, MoneyGram International, Expedia, Inc., and Expedia Affiliate Network. At Camelot, they served as the Training and Quality Manager, leading training and quality initiatives that earned accolades and awards. Lucia'sresponsibilities have included creating learning strategies, designing training programs, evaluating initiatives, and establishing cooperative relationships to meet operational goals. Lucia excels in driving cultural changes and ensuring the focus on delivering excellent customer service across B2B and B2C channels, making significant contributions to the organizations they have worked for.

Lucia Montans Lorenzo earned a BA Hons in Psychology of Organisations from Universidad de Santiago de Compostela in 2007. Lucia later pursued a Masters in Human Resources Management at Universidade da Coruña in 2007-2008. In 2008-2009, Lucia obtained another Masters degree in Assessment and Prevention of Working Risks from the same institution. In 2012-2013, they completed a CIPD learning and development certification at CIPD.