Bilingual Customer Support Analyst (french & English)

Camis is an industry leader in the reservation system and park management sector. We connect people to memorable recreational experiences through an exceptional reservation system and best-in-class call centre services. Our software serves over 700 government-operated parks, campgrounds, harbors, and marinas across North America.

We are a diverse group of people that are unified in the belief that work can be fun, fulfilling, and flexible!

Camis is looking for a Bilingual Customer Support Analyst to provide support to both Camis employees and clients. Customer Support Analysts are the most senior customer service agent in the call centre environment. They respond to inquiries from the front-line reservation agents, as well as handling inbound customer inquiries for a variety of clients. They act as the voice of our clients when speaking to the public.

Camis expects you to, above all, provide exceptional customer service to callers in a friendly, courteous, and professional manner. 

What you will be doing:

• Providing support over the telephone, working with customers and customer service agents to gather information and resolve issues.
• Handling billing and policy inquiries.
• Providing basic software troubleshooting for customer service agents.
• Providing support for complex customer complaints while maintaining superior customer service and high performance.
• Completing special projects as per the requirements of Camis clientele.
• Handling escalated customer questions and concerns.

What you will bring to the role:

• Exceptional customer service skills.
• Professional oral and written language skills in both French and English.
• Previous call center or customer care experience.
• Poise and diplomacy under pressure.
• Reliability with regards to attendance.
• Previous experience utilizing online resources.
• Troubleshooting and problem-solving skills.
• Willingness to take initiative.
• Ability to multitask.

The Details:

• Evening and weekend coverage required on a rotating schedule
  • Candidates unable to work some evening and weekend shifts will not be considered.
• Hours of operation 7:00AM -10:00PM – 7 days a week
• Duration of training will vary from two to six weeks depending on previous Camis experience
• 1 year contract
• Office Location: Guelph, ON

Camis is committed to fostering a culture that celebrates diversity and inclusion with intentional focus on recruiting and retaining employees from diverse backgrounds, creating awareness of diversity issues and benefits, fostering a supportive environment where inclusivity is expected and prioritized, and holding ourselves accountable in promoting this perspective throughout the organization. The Camis team strives to collectively promote a culture that empowers our employees and fosters values of respect, inclusion, and belonging across the company.