Jim O'Malley

Jim O'Malley is an experienced IT service management professional with a robust background in process ownership and team management. At Campbell Soup Company, Jim served as ITSM Senior Process Owner for Incident, Problem, Request & Service Catalog from April 2018 to October 2022, where significant improvements in Service Catalog processes were achieved, including a 60% reduction in generic service requests and the implementation of automated feedback systems. Prior to this, Jim held various managerial roles at BioClinica from January 2012 to May 2016, overseeing desktop and application support teams, and enhancing Tier 2 application support operations. Jim began a career in media as a co-creator and producer at WBZC-FM from January 1998 to February 2001 and gained early experience as a news intern at WHYY in 1997. Jim holds a BA in Communications from Temple University and studied at Rowan College at Burlington County.