Hemkesh Bhatoolaul

Hemkesh Bhatoolaul is an experienced IT professional with a diverse background in technical support and management. Currently serving as Manager of the Bilingual IT Service Desk and Application Support at the Canadian Federation of Independent Business since August 2020, Hemkesh provides hands-on technical expertise, troubleshooting production issues and ensuring effective service desk operations. Prior roles include Bilingual IT Support Technician at FMI, Senior Information Technology Analyst at BDO Mauritius, and Information Technology Administrator at Mauritius Turf Club, where Hemkesh managed incidents and support requests, hardware and software setups, and database management. Hemkesh began a career in IT with experience as an Information Technology Support Technician at Shaintech Informatics Ltd and transitioned from a hospitality role as Reception Supervisor at Lux* Grand Gaube Hotel. Hemkesh holds a Bachelor's degree in Computer Application from the University of Mauritius.