Valérie V.

Valérie V. is a bilingual Application and Desktop Support Specialist at the Canadian Federation of Independent Business, responsible for managing a support ticket system and troubleshooting various applications. Prior experience includes working as a Bilingual IT Support Analyst at Deloitte, where Valérie provided level 1 support for numerous tickets, collaborated with teams to resolve issues, and documented incidents through the ServiceNow queue. Additional roles include customer service in various capacities, helpdesk support for Canada Mortgage and Housing Corporation, and functional and mobile testing with Accenture for organizations like Metrolinx and Suncor Energy. Valérie holds certifications in web development and is skilled in multiple technical environments.