Rohan Aggarwal

Rohan Aggarwal is an experienced professional in customer experience and insights, currently serving as Associate Manager in Customer Insights and Customer Experience Strategy at Canadian Tire Corporation since July 2021. Prior to this role, Rohan held the position of Customer Experience Manager at LogX Group, where responsibilities included setting up the customer experience department and defining metrics. Earlier experience includes working as a Customer Connections Specialist for Toronto Hydro at Optima Communications International, focusing on first call resolution and customer satisfaction, and as Customer Experience Manager at Maruti Suzuki India Limited, collaborating with sales and marketing to enhance customer communication. Rohan also contributed to Tata Motors as a Customer Experience Specialist, developing grievance management processes, and as Assistant Manager in Corporate Sales at Super Safe Kitchens. Education includes an MBA in Marketing from Institute of Management Technology, Ghaziabad, and BI Norwegian Business School, along with a BTech in Electronics and Communications Engineering from Jaypee University of Information Technology.