Francisco Barrera Cortes

Francisco Barrera Cortes is a seasoned professional with extensive experience in process and business analysis, project management, and continuous improvement. Currently serving as Responsable Call Centre at Canal de Isabel II since September 2023, Francisco focuses on process enhancement. With a long tenure at Allianz Partners from February 2006 to September 2023, responsibilities included overseeing business analysis and coordinating testing for ACM implementation at the business unit level. Prior roles include managing internal process improvements and serving as a roadside assistance service agent. Earlier experience includes positions in post-sale service and quality control, alongside an administrative role in New York. Francisco holds multiple degrees, including a Diplomatura in Ingeniería de minas y minerales from Universidad Politécnica de Madrid and an Ingeniería Civil Industrial from Universidad de Antofagasta.