Product Lead - Payments

Canary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. Our core solutions get rid of antiquated technology in hotels. With backing from some of the top investors in Silicon Valley, including Y Combinator, Canary Technologies is trusted by thousands worldwide and serves some of the world’s largest and most iconic hotel brands.

About the Role We are searching for a strategic and dynamic Payments Product Lead to revolutionize our payments offerings. This senior role is crucial for orchestrating a seamless and secure payment experience that caters to both hotels and their guests. As a product leader within the organization, this position involves guiding the product vision, innovating on payment functionalities, and ensuring the product's market competitiveness.

Canary Technologies provides hotels with innovative solutions to drive efficiency and enhance the guest experience, including speeding up payments and making credit card authorizations easy and secure. Our core solutions, like Canary Digital Authorizations, help hotels reduce chargebacks and fraud and get rid of antiquated technology in hotels. We are building new 0 to 1 product lines to further expand on this core product suite. This role is pivotal in shaping the way travelers around the world interact with hotels in the digital age.

Responsibilities

• Strategically lead the development and execution of the long-term product vision and roadmap for our payment solutions, ensuring alignment with business objectives
• Spearhead the integration of card acquiring processes and advanced payment functionalities within the product ecosystem, enhancing the end-to-end payment cycle
• Initiate and drive major payment projects from conceptualization to implementation, setting standards for excellence and innovation
• Foster collaboration across various teams including Marketing, Sales, Finance, Data Science, Operations, and Customer Success to ensure cohesive product strategies and execution plans
• Partner closely with Product Managers across multiple modules such as check-in, digital tipping, and overall guest payment experience to optimize product offerings
• Regularly interact with executive leadership and stakeholders to report on product progress, insights, and strategic direction

Qualifications

• 10+ years of experience in product management, with extensive expertise in managing high-impact digital products in the payments industry
• Deep knowledge and operational expertise in payment processing both in 'card present' and 'card not present' contexts, including mastery of PCI compliance standards and P2PE solutions
• Demonstrated ability in cultivating strategic partnerships with external vendors and suppliers to bolster product capabilities
• Exceptional analytical and problem-solving skills, with a track record of leveraging complex data to inform strategic decisions and improve product functionalities
• Strong leadership presence with excellent communication skills, capable of inspiring and guiding cross-functional teams and interacting with senior stakeholders
• Ability to manage multiple, high-stakes projects simultaneously while effectively prioritizing tasks in a fast-paced, entrepreneurial environment
• Demonstrated experience in strategic planning and execution, with a focus on delivering exceptional customer experiences

Benefits

• Health Care Plan (Medical, Dental and Vision)
• Paid Time Off (Vacation, Sick & Public Holidays) and Canary Days
• Stock Option Plan
• Flexibility to visit and travel to our offices (SF, NY or Dallas)
• Paid Parental Leave
• A diverse, world-wide team