Pankaj Khanna

Pankaj Khanna is a seasoned service operations professional with over 25 years of experience in the technology and electronics sectors. Currently serving as the Senior Manager of Service Excellence at Canon India since July 2007, Pankaj has demonstrated a record of consistently achieving double-digit growth year-over-year through the implementation of value-added cloud infrastructure services. Pankaj has led teams in both B2B and B2C environments, emphasizing sustainable results and high customer satisfaction. Prior to Canon, Pankaj held roles at Samsung India Electronics Limited, where responsibilities included managing service operations across Haryana and winning accolades for dealer support. Pankaj's early career included engineering roles at Ricoh India Limited. Education includes a Bachelor's degree in Electrical, Electronics and Communications Engineering from J.C. Bose University and an Executive MBA in Marketing Management from Manipal Academy.