Development Support Engineer

Job Title: Development Support Engineer

Location: Germany, Remote

*This role required fluent English & German

   

Company Overview:  

Canto is reshaping the digital asset management (DAM) landscape. Our platform offers a singular source for brands to organize, access, and share digital assets, amplifying content value, accelerating production, and ensuring brand consistency. With an emphasis on efficiency and collaboration, we provide data-driven insights and harness AI to help companies not just manage but maximize their digital content. At Canto, we're more than a DAM solution; we're a catalyst for brand evolution. Join our mission to transform the DAM category and empower brands to extract unparalleled value from their digital assets.   

  

It's such an exciting time to join the Canto Team. We have great people here already & We are growing rapidly - we look forward to hearing from you if you match the role below  

Role Overview

You are the interface between Engineering and Product Support. You handle support inquiries about our API or general integrations, discuss customer requirements about our Canto Automation Framework (CAF) or Media Delivery Cloud (MDC), and offer data migration services for technically demanding projects.  

  

Responsibilities 

• Offer developer support to our customers and partners using our API.
• Provide best practices, general recommendations, and code snippets regarding our API.
• Assist our Engineering team in maintaining and optimizing our API, CAF, and MDC documentation.
• Set up and configure Canto Automation Framework (CAF) and/or Media Delivery Cloud (MDC) in collaboration with our customers and their requirements.
• Verify bugfixes in scheduled product releases by conducting User Acceptance Tests (UAT).
• Assist our regular support teams in solving highly complex inquiries (3rd level).
• Assist our Implementation team in migrating complex data from external services to Canto.
• You will both contribute and lead ad-hoc projects to enhance our offering.

  

Qualifications 

• 2+ years experience in a Tier 3 support role, including at least 1+ year API support

• Experience with programming languages and reading code

• Experience with APIs and programming frameworks

• Service-oriented mindset , experience working directly with customers

• High level of engagement

• Independent and organized

• Comfortable working across the entire organization to solve complex problems

• Attention to detail to ensure that support processes and responses meet quality standards

• Strong problem-solving skills and the ability to think critically and creatively

• Fluent in German and very strong in English

What's so great about Canto - Elevate your Journey with Canto:   

  

🚀    Start-Up Spirit: Embrace the excitement and flexibility of a growing company.  

🛠️    Hands-On Impact: Your work directly contributes to our success.  

🌟    Learning by Doing: Our growth plans provide real-time learning.   

🤝    Close-Knit Team: Enjoy a tight-knit, supportive work environment.  

🔊    Open Communication: We value transparency and open dialogue.  

🧠    Problem-Solver's Paradise: Apply creativity to real-world challenges.  

⚖️    Work-Life Harmony: We respect the balance between personal and professional life.  

🌱    Growth Opportunities: As we grow, so do opportunities for our team.  

🌍    Cultural Exchange: Learn from diverse colleagues in a global setting.  

  

How We Do It – Our Values:  

  

*We are Customer Obsessed.*We make it our mission to understand our customers and their challenges. Through our actions, we make our customers’ work easier.  

*We Own the Outcome.*We set goals based on outcomes that matter, measure our results, and up our game. We are action oriented – changing course when we need to and committing when things go right.  

*We are Transparent, Curious, and Candid.*We are truth-tellers, and default to transparency to build trust and collaboration. We are curious to learn more before we evaluate and decide. We bring a point of view and have the courage to share it.  

*We Treat Everyone with Respect and Empathy. Always.*We respect each other and have fun. As one global team, we are made better by valuing different perspectives embracing diversity in experience and thought.  

  

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