Dena Escobedo

Dena Escobedo is a seasoned executive with extensive experience in customer success and account management across the technology and travel industries. Currently serving as Senior Vice President of Customer Success at Capillary Technologies following the acquisition of Kognitiv Corporation, Dena previously held the role of EVP & Chief Customer Officer at Kognitiv, focusing on data-driven customer loyalty solutions. Dena's career includes significant positions at Cendyn as Senior Vice President of Global Account Management, directing global teams to drive customer satisfaction across a diverse SaaS portfolio, and at Carlson Wagonlit Travel, where strategic initiatives were developed for a large global team. With earlier experiences at Amadeus IT Group and Rosenbluth International, Dena has consistently demonstrated a commitment to enhancing client engagement and operational efficiencies through innovative solutions. Educational credentials include a BA in International Relations with a focus on Spanish from Bradley University and a graduate program in Comparative Political and Economic Systems from Georgetown University.