Antonio Manieli is an accomplished professional with extensive experience in operations and customer experience management across various industries. Currently serving as the Head of Operations at Capita since September 2025, Antonio leads operational strategy for large-scale BPO projects, focusing on efficiency and client satisfaction. Previously, Antonio held multiple roles at Alorica, including Learning and Delivery Manager EMEA and Senior Manager Customer Experience Ops, where significant contributions to performance optimization and team management were made. Experience also includes roles at AIG as Associate Ops. Director Southern Europe, Sutherland, and Sitel Group, with a proven track record in managing teams, implementing solutions, and ensuring high-quality service delivery. Antonio holds a Bachelor of Business Administration from The Berlin School of Economics and Law.
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