Oowaise Ekleria

Oowaise Ekleria possesses extensive experience in the telecommunications and customer management sectors, currently serving as an IVR Delivery Lead at Capita Customer Management since September 2014, after holding the position of Senior IVR Support Analyst. Prior to this, Oowaise worked as a Professional Services Consultant at NewVoiceMedia, contributing to solution development and stakeholder engagement from March 2014 to September 2014. Oowaise's career began at Direct Line Group in February 2002, where a decade of service culminated in the role of Senior Voice Operations Analyst. This role highlighted Oowaise's expertise in telephony infrastructure and architecture, with significant accomplishments on various telephony platforms including CISCO ICM, Aspect ACD, and AVAYA ACD.