Maresa Beattie

Maresa Beattie is an experienced professional in customer support and contact center management, currently serving as Reconciliations Manager at Capital International Group since December 2022. Prior roles include Customer Support Manager at Moni Talks and Contact Center Manager at Annexio Limited, where responsibilities encompassed managing support teams, ensuring customer satisfaction, and overseeing compliance with KYC/CDD regulations. Maresa also held various leadership positions at Lloyds Banking Group, including Contact Centre Team Leader and Quality Assurance Team Lead, focusing on coaching, quality monitoring, and effective resource planning. Earlier experience includes managing client relationships at Mannin Prospect Management Limited. Maresa's career reflects a commitment to excellence in customer service and team development.