Geoffrey Burbridge

Geoffrey Burbridge is a seasoned executive with extensive experience in managing large-scale customer service operations across multiple financial institutions. Currently serving as Managing Vice President at Capital One since December 2024, Burbridge previously held significant leadership roles at Truist, overseeing the Truist Care Centers and leading over 4,000 teammates in client service strategies. Prior experience includes a Vice Presidency at USAA, where responsibilities encompassed managing over 6,000 customer care providers and outsourced agents, and various senior executive positions at Bank of America focused on global retail service delivery and integrated business planning. Burbridge earned a Bachelor of Arts in Social Science Interdisciplinary from Michigan State University and has completed leadership programs at Thayer Leadership and Stanford University Graduate School of Business.