Latoya James

LaToya James, MBA, has extensive experience in process management and quality assurance at Capital One since August 2006, currently serving as Manager of Process Management - Quality Assurance. In this role, LaToya manages and develops people leaders across various lines of business, oversees quality assurance reviews, and supports audits and remediation plans. Previous positions include Sr. Operations Manager in Bank Fraud Prevention, where LaToya established significant offshore teams and implemented processes to enhance fraud prevention, and Operations Manager, focusing on expanding fraud coverage and training. LaToya began their career at Wells Fargo, managing teller operations. LaToya holds a Master’s degree in Business Administration and a Bachelor’s degree in Business Management from the University of Phoenix.