Ryousuke Kagawa

Ryousuke Kagawa is a seasoned professional with extensive experience in customer support and operations management. Currently serving as Manager of Support Operations at Capital One since April 2024, Kagawa previously held the position of Director of Customer Support at Vantaca and ClearCompany Talent Management Software, where responsibilities included overseeing customer service teams and enhancing overall customer experience. Kagawa began a career in customer support at EverQuote, where various roles included Customer Support Manager and Account Manager, and also worked as a Sales Associate at Wismettac Asian Foods, Inc. A graduate of Emory University with a Bachelor of Science in Neuroscience and Behavioral Biology, Kagawa later earned a Master of Business Administration (MBA) from the Questrom School of Business at Boston University.