Gismell Abud

Sr. Director Customer Care Training & Quality Assurance at Capital Rx

Gismell Abud has extensive experience in quality assurance and training in the healthcare industry, holding various managerial roles at companies like Capital Rx, Affinity Healthcare, and OrthoNet LLC. With a strong background in developing and maintaining quality improvement policies and procedures, Gismell Abud has demonstrated expertise in overseeing call center operations and managing customer contracts. Additionally, Gismell Abud holds a Bachelor's Degree in Computer/Information Technology Administration and Management from Berkeley College-New York.

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Timeline

  • Sr. Director Customer Care Training & Quality Assurance

    September 1, 2023 - present

  • Director, Customer Care Policy & Quality Assurance

    November, 2020

  • Call Center Policy & Quality Assurance Manager

    June, 2020