Willem Bekker has extensive experience in technology service management and leadership across various industries, currently serving as the Head of Service Management at Capitec since January 2019. In this role, Willem has transformed the Service Management function and overseen multiple projects to enhance service delivery to internal customers. Previous positions include roles such as Head of Operations for Technology Services at Capitec, Technology, Governance and Services Manager at Nampak, and General Manager at Gijima. Willem has a strong background in infrastructure, IT governance, and architecture from significant positions at Standard Bank and FNB Commercial Bank. An educational foundation in Computer Science and Applied Mathematics from Stellenbosch University complements a diverse portfolio of certifications in finance, enterprise architecture, and data science.
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