Jyoti Jain

Jyoti Jain is an accomplished professional with extensive experience in customer service and sales within the financial sector. Currently serving as the Head of Call Center at Capri Global Capital Ltd. since June 2022, Jyoti Jain spearheads Tele-Customer Units across various financial products and successfully scaled operations from 5 to 75 team members. Previously, as Call Center Manager at AU SMALL FINANCE BANK from January 2018 to June 2022, Jyoti Jain managed diverse operations and collaborated with senior management on enhancing digital journeys. A background in sales management is demonstrated through a role as Sales Manager at Capital First Limited, where leadership was provided to a team of 35 staff across multiple branches. Earlier experiences include positions at India Infoline, Muthoot Finance Ltd., Barclays, ICICI Bank, and IPS BUSINESS SCHOOL, contributing to a well-rounded skill set in customer care and operational excellence. Jyoti Jain holds a Bachelor of Arts degree from University Maharani College.