Customer Service Officer

A great place to work

When you join Capricorn, you become a part of something bigger than a typical company, because as a co-operative we exist to improve the lives of our Members by supporting them in building stronger businesses – not the other way around.

We are purpose-led and are committed to empowering our community to thrive. Our community includes our employees, and we know what is important to them, because we asked! And here’s our commitments to you:

• Provide a diverse and inclusive workplace – because we know how important it is for everyone to be treated fairly and with respect.
• Give you flexibility – it’s important to recognise we are all unique and need to create work life balance.
• Offer paid parental leave – that supports both parent’s leave and their transition back to work.
• Create a fun environment – our social calendar is full up with a range of different virtual and face-to-face events to keep us connected.
• Work perks – that our employees actually use, such as a fantastic reward and recognition program, wellness program, additional leave purchase and so much more!

The role and what we are looking for

Our Customer Service Officers provide excellent customer service over the phone to Capricorn members across Australia and New Zealand. There is no cold calling or sales as part of this role, the focus is on providing a solution focused approach in supporting our members when they call. We are looking for candidates who can work a rotating roster with shifts starting from 7:00am EST.

Day to day for our team looks something like:

• Assisting members with their phone and email queries
• Following up outstanding phone and email queries through to resolution
• Keeping our in-house data base up to date with member details
• Processing member redemption forms

We are looking for people who have:

• Previous experience in a customer service role
• Intermediate Microsoft Office skills
• A positive, friendly can do attitude

Who are we?

Capricorn is a member-based financial services organisation which exists to improve the lives of over 25,000 Members across Australia and New Zealand by supporting them in building stronger automotive businesses. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel cards and more. Last financial year Member purchases exceeded $2.93 billion and Member returns exceeded $72.5 million.

The next steps

If you think you are the right person for this role and you believe in a Member first culture, then please apply now. Applications will be reviewed as they arrive, so it is better to apply sooner rather than later. If you need any assistance or adjustments to fully participate in the application process, please contact HR at 1800 327 437.

For further information and detail on Capricorn, please visit our website at www.capricorn.coop/careers.