Lisa Lavin

Lisa Lavin has a diverse work experience spanning over several years. Their most recent position is as the Director of Customer Success at Carbide (formerly Securicy). In this role, they are responsible for developing and implementing a Customer Success Strategy that exceeds customers' expectations and leads a team that delivers amazing experiences.

Prior to this, Lisa worked as a Customer Experience Advisor/Consultant, where they helped companies improve customer retention by enhancing service policies and actions.

Lisa also served as the Executive Director at Balance Wellspace Integrative Medicine, where they led a team of medical professionals and developed a customer experience strategy to ensure excellent patient care.

Lisa has a strong background in customer experience, as evidenced by their previous role as the Director of Customer Experience at The Orvis Company. Their responsibilities included aligning strategy with processes to deliver an experience that consistently exceeded customer expectations across various channels.

Before that, Lisa held the position of Senior Director of Call Centers at Spiegel Brands Inc., where they successfully managed a large customer service organization and demonstrated sound fiscal management.

Additionally, Lisa has experience as a Call Center Director at Upsource Canada, where they oversaw call center operations and client relations management.

Earlier in their career, Lisa worked as a Client Account Manager at EDS, where they implemented and transitioned inbound customer service to Canada.

Lisa also served as the Marketing Director at Terra Nova Fertilizer, where they were responsible for strategic market planning, trade marking, packaging and company branding, and trade show marketing.

Throughout their career, Lisa has consistently focused on delivering exceptional customer experiences and improving customer retention.

Lisa Lavin received their Bachelor's degree in Business Administration and Management, General from Pace University - Lubin School of Business in 2011.