David Henderson

David Henderson has a strong background in information technology and service desk management. David started their career at American Express as a Help Desk Manager and Point of Sale Manager, where they were responsible for managing support operations. David then joined IBM, where they held various roles, including Service Desk Manager and Product Manager, overseeing service desk support for global clients. David demonstrated strong leadership skills, managing a large and diverse team, and implementing disaster recovery and business continuity plans. David then joined Ingram Micro as a Senior Product Manager, focusing on service desk operations. After that, they joined NuMSP as a Senior Manager, where they developed a centralized Help Desk and Network Operations Center. Currently, David is working as an Information Technology Service Desk Manager at Carbon60.

David Henderson attended the University of Toronto from 1989 to 1994, where they obtained a Bachelor's degree in Geography. David then pursued further education at CDI College in Toronto from 1998 to 1999, specializing in LAN Administration in the field of Information Technology. In addition to their educational background, David has obtained several certifications, including the ITIL Foundation Level from AXELOS Global Best Practice in December 2021 and the Diversity, Inclusion, and Belonging for All certification from LinkedIn in December 2020. It is also mentioned that David has a certification in Help Desk Management from the Help Desk Institute, with no specific details regarding the date of acquisition.