Ankit S.

Ankit S. has a diverse range of work experience across various companies.

Starting in 2020, Ankit worked as an Operations Associate (Intern) at Simpl, where they responded to customer inquiries, handled billing and account issues, and provided technical assistance. They gained expertise in using SAAS tools such as Zendesk for ticketing.

In 2021, Ankit joined One Point One Solutions as a Customer Relations Executive. In this role, they monitored accounts, assessed debts and bills based on historical data, and processed payments and refunds.

In 2022, Ankit worked at CARD91 as a Client Success Specialist. They were responsible for constructing a Customer Support System/Process, handling customer inquiries through various means of communication, and utilizing SAAS ticketing tools like Freshdesk. They also worked with tools like Exotel for setting up IVRs and managing calls.

Also in 2022, Ankit joined Zolve as a Client Excellence team member. Their responsibilities included identifying client needs, suggesting appropriate services, maintaining positive client relationships, and achieving 100% client satisfaction. Their efforts resulted in numerous client referrals.

Most recently, in 2023, Ankit returned to CARD91 as a Senior Operations Executive. Their responsibilities include managing bank reconciliation and settlement processes, coordinating with internal and external customers, and analyzing data to prepare business dashboards.

Overall, Ankit S. has gained valuable experience in customer service, operations, and client relations throughout their work history.

Ankit S. obtained their High School Diploma in Humanities/Humanistic Studies from Cotton University, where they studied from 2017 to 2019. Ankit then pursued a Bachelor of Computer Application in IT and Programming at Manipal University Jaipur, from 2022 to 2025.