Sue Bougen

Sue Bougen is an experienced professional with a strong background in customer service and operations management. As the Pathway Operations Manager at Care in Mind since February 2018, Sue has demonstrated leadership skills and operational expertise. Prior to this role, Sue served as the Complaints Manager for Stockport CCG within the NHS from September 2014 to September 2017, focusing on effective complaints management. Earlier experience includes work as a Project Coordinator at PruHealth, where Sue initiated and managed a Concierge Service, and a tenure as Customer Service Manager at Univar, overseeing a busy sales team. Additionally, Sue developed a bespoke customer service department at RAC Motoring Services from November 1988 to September 2005, supporting a strategic business acquisition.