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Ahmed Ali

Integrity & Risk Operations Manager at Careem

Ahmed Ali is a results-oriented professional with a background in customer support, team leadership, and fraud prevention. At Careem, Ahmed currently serves as the Care & Service Operations Manager - Integrity. With experience in managing diverse teams and fostering a customer-centric approach, Ahmed has also held various roles such as Integrity Ops Senior Lead - Fraud, Senior Team Leader, and Win Back Team Leader in the past. Prior to Careem, Ahmed worked at Vodafone as a Team Lead and Recruiter, and as a Customer Service Representative. Ahmed also has experience as a Retail Associate at a furniture company. Ahmed Ali earned a Bachelor's degree in Law from Cairo University.

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Timeline

  • Integrity & Risk Operations Manager

    December 1, 2022 - present

  • Care & Service Operations Manager - Integrity

    February, 2023

  • Integrity Ops Senior Lead - Fraud

    January, 2022

  • Senior Team Leader L2, Careem Care

    November, 2017

  • Win Back Team Leader - Customer Experience

    January, 2017

  • Customer Care

    July, 2015