Lokesh Ravi

Lokesh Ravi is an experienced leader in workforce management and contact center routing, currently serving as the Director & Global Head of Workforce Management & Contact Center Routing at Careem since February 2018. Previously, Lokesh held the position of Head of Workforce Management & Dialler at Emirates NBD from June 2015 to February 2018, where responsibilities included ensuring compliance with service levels and regulatory requirements. Prior to that, Lokesh worked at Accenture for over a decade, advancing through various roles including India Head of Workforce Management and overseeing a diverse team across multiple countries. Lokesh holds a Bachelor of Engineering degree in Business Administration and Management from M.S. Ramaiah Institute Of Technology.