Alesa L.

CX Operations Manager at CareerStep

Alesa L. has a diverse professional background, starting as a Barista at Tim Hortons before transitioning to roles in career services, community management, and customer experience operations at CareerStep. With a degree in Home and Family Living with an emphasis in Interior Design from Brigham Young University, Alesa has honed their skills in streamlining operations, creating robust online communities, providing multichannel learner support, and managing exam processes. Alesa is dedicated to optimizing processes, elevating team satisfaction, and ensuring customer success.

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Timeline

  • CX Operations Manager

    October, 2022 - present

  • Community Manager

    April, 2020

  • Instructor & Forum Manager

    May, 2012

  • Career Services And Skills Assessment

    May, 2006