Aisha K. Ponds

Aisha K. Ponds is an accomplished professional currently serving as Vice President of Commercial Service Operations at CareFirst BlueCross BlueShield since April 2024. Prior experience includes various leadership roles at Blue Cross NC from May 2013 to April 2024, where Aisha held titles such as Associate Vice President of Customer Service Operations and Director of Stakeholder Escalations. With a strong background in continuous quality improvement, business process analysis, and customer service operations, Aisha has also worked at organizations such as Duke University and SunGard Higher Education. Aisha's educational achievements include certifications in Lean Six Sigma (Green and Black Belts) and a Master's degree in Technical Communication from North Carolina State University.