Z Smith-Paterson

Z Smith-Paterson has a diverse work experience. They began their career as a Business Analyst and Knowledge Management Specialist at Spry Enterprises, Inc. from January 2010 to May 2012, where they served as the liaison between the business and client. They then moved on to become a Senior Business Analyst at the same company from May 2012 to March 2013.

Afterwards, Z Smith-Paterson joined Audacious Inquiry, LLC as a Business Analyst Technical Lead for the Maryland Health Benefit Exchange, Maryland Health Connection from April 2013 to February 2014. In this role, they supported the development of the online health insurance exchange and implemented a standard methodology for capturing business requirements.

They then worked at Thought Layer Co. as a Strategic Business Process Optimization and Requirements Development Consultant from February 2014 to June 2018. Here, they provided clients with personalized approaches to executing technical and operational needs.

Z Smith-Paterson then joined CareFirst BlueCross BlueShield as a Senior Regulatory Project Manager from June 2018 to August 2019. They oversaw the management and rollout of complex corporate initiatives resulting from federal and/or state regulations and provided expertise on business process management technologies and approaches.

At IBM, Z Smith-Paterson served as a Process Improvement Manager from August 2019 to December 2020. They led a team in mapping and optimizing business requirements for automation across complex federal programs and implemented an agile scrum program for ongoing quality improvement.

Currently, Z Smith-Paterson holds the position of Pharmacy Business, Principal Architect at CareFirst BlueCross BlueShield since May 2023.

Z Smith-Paterson attended the University of Maryland from 2006 to 2008, where they obtained a Bachelor of Science (B.S.) degree in Environmental Science and Policy. They also received a Bachelor of Science (BS) degree in the same field of study during the same period. In addition, Z Smith-Paterson has an additional certification as an OMG Certified Expert in BPM 2, obtained from the OMG institution. However, the specific month and year of obtaining this certification are not provided.