Michelle Jones

Michelle Jones has a diverse work experience spanning various industries. Michelle is currently working as a Customer Service Representative at Carenet Health since December 2022. Prior to this, they held the position of Senior Patient Experience Advocate at Stericycle, which was acquired by Carenet Health in December 2022. In this role, Michelle provided marketing services, offered referrals to clients seeking healthcare professionals, and registered callers for events and classes. Michelle started their tenure at Stericycle in August 2015 and transitioned to remote work in March 2020.

Before joining Stericycle, Michelle worked as an Independent Consultant at Pampered Chef from July 2016 to May 2018. Michelle also had a period of job seeking from October 2014 to September 2015.

Michelle's earlier work experience includes roles as a Customer Service Representative at ValueOptions, Inc.® from September 2011 to February 2014, and from March 2008 to May 2010. In these positions, they handled member eligibility verification, quoted behavioral health benefits, created authorizations, and assisted callers in crisis situations. Michelle also received training and maintained performance levels for clients.

Michelle's earlier work experience includes a role as a 911 Dispatcher at Coppell Police Department from October 2007 to January 2008, where they dispatched emergency personnel, managed phone lines, and gathered relevant information for responders. Michelle also worked as a Bus Driver/Operational Route Specialist at Dallas County Schools from August 1997 to August 2007.

Michelle's earliest work experience includes a role as a Teacher Assistant at Coppell ISD from August 1996 to August 2007. In this position, they worked with students with learning disabilities, re-taught academic concepts, managed classroom behavior, and created study materials.

Michelle Jones attended Tarrant County College from 1992 to 1994, where they obtained an Associate of Science degree in Child Development.