Katie Prichard

Katie Prichard is a seasoned professional in customer success and account management with extensive experience across various healthcare and technology companies. Katie currently serves as the Senior Director of Customer Success at CareXM since April 2023. Prior to this role, Katie held significant positions at HealthStream as Director of the Continuum Account Management Team and at Bridge Connector as Senior Manager of the Client Experience Team. Katie’s expertise includes team management, client relationship development, strategic planning, and enhancing customer engagement through effective communication and tailored solutions. Previous roles include Partnership Director at Psych Hub and Account Manager positions at InVivoLink and Veritas Health, showcasing a consistent track record of delivering results and maintaining high client retention rates. Katie holds a Bachelor’s Degree in Psychology from the University of Dayton.