Paula Quiles

Manager of Customer Experience at Cargas Systems

Paula Quiles has a diverse work experience spanning various roles and companies. In 2003, they started their career as the Owner/Freelancer at Paula Quiles Design, where they provided design services until 2015. From 2003 to 2011, they also worked at Cutting Edge Media as a Senior Graphic Designer, leading a design team and managing the production of print magazines and direct mail pieces.

In 2013, Paula joined Fox Chapel Publishing as a Web and Graphic Design Specialist, where they designed marketing materials and led a website redesign. From 2014 to 2016, they worked at Listrak, initially as a Creative Project Manager, responsible for managing multiple projects and coordinating teams. Paula later served as a Lead Digital Project Manager, ensuring successful project execution and client satisfaction. Paula then became a Customer Experience Manager and eventually a Business Process Manager, overseeing project implementation and budget management.

From 2020 to 2021, Paula worked at The Hershey Company as an Associate Manager, UX Capabilities, focusing on user experience initiatives. Most recently, they joined Cargas Systems in 2021 as the Manager of Customer Experience.

Paula Quiles has a diverse education history. Paula attended The Art Institutes, where they studied Web Page, Digital/Multimedia, and Information Resources Design. Paula also completed a Diploma in Business Process Management from Alison. In addition, Paula obtained an Associates Degree in Graphic Design from Bradley Academy for the Visual Arts.

Paula has also acquired several certifications to enhance their skill set. Paula obtained the following certifications: "Managing Teams" from LinkedIn in April 2021, "SQL: Data Reporting and Analysis" from LinkedIn in December 2020, "UX Design: 7 Implementation Planning" from LinkedIn in December 2020, "UX Foundations: Research" from LinkedIn in December 2020, and "Outcome-Based Selling" from SuccessHACKER in March 2023.

Location

Lancaster, United States

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Cargas Systems

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Cargas is an employee-owned software and consulting company specializing in two areas: Cargas Business Solutions focused on cloud accounting, ERP and CRM software & consulting as well as application development for a broad range of industries; and Cargas Energy, software for fuel delivery and HVAC service companies. Cargas is located inLancaster and Pittsburgh, PA and is a Value-Added Reseller (VAR) of Microsoft Dynamics GP (Great Plains), Dynamics CRM and Intacct Cloud Financial Software. With over 500 successful implementations of enterprise resource planning (ERP), customer relationship management (CRM) systems and application development engagements we have a unique perspective on what works – and what doesn’t. With 25 years in this business, we’ve developed a different outlook on how to provide the best solution for you and your company. A different way of getting results.Bottom line: no two organizations are the same. So why settle on a solution that is built for the masses? We don’t believe you should. We get in the trenches with you and get our hands dirty. We employ Certified Public Accountants and a consulting team with a broad range of real-world industry expertise in manufacturing, distribution, energy, professional services, and not-for-profit. Most importantly, we want to learn all we can about your business before we would even dream of presenting a solution. What are your internal strengths? What are your roadblocks? What are the business goals you need this system to accomplish? We help you find the answers to those questions and custom tailor a solution that is exactly what you need; no more, no less.