Mayra Perez

Mayra Perez has extensive work experience in the customer service and operations management field. Mayra started their career in 2001 as a Marketing and Customer Service Specialist at SOFFTEK CORPORATE ENTERPRISES. From there, they joined Optum in 2005 and held various roles including Lead Enrollment Specialist, Sr. Service Delivery Supervisor, and Operations Manager. In these roles, Mayra supervised teams, implemented processes, and managed escalations and regulatory enquiries. Mayra also led the Optum Global Solution Enrollment effort. Currently, Mayra holds the position of User Support Manager at Carina, where they are responsible for providing support to users.

Mayra Perez obtained a Bachelor's degree in Communication from the Universidad del Valle de México in 1999. In terms of additional certifications, they acquired the following qualifications: "Social Media Marketing: Strategy and Optimization" from LinkedIn in March 2021, "Learning HubSpot CRM" from LinkedIn in January 2021, "Learning Salesforce" from LinkedIn in January 2021, "Excel: Power Pivot for Beginners" from LinkedIn in October 2020, "Project Management Simplified" from LinkedIn in October 2020, "Leading Your Team Through Change" from LinkedIn in July 2020, "Motivating and Engaging Employees" from LinkedIn in April 2020, "Six Sigma Foundations" from LinkedIn in April 2020, and "Lean Six Sigma Foundations" from LinkedIn in March 2020.