Elisabeth Ditlbacher

Elisabeth Ditlbacher is an experienced professional in brand and customer experience management, currently serving as the Head of Brand Community Management at ZEISS Group since December 2024. Prior to this role, Elisabeth held several senior positions at FTI GROUP, including Director of Customer Experience & Quality Management, where the establishment of a company-wide function was a key achievement. Elisabeth's previous experience includes significant roles at IHG Hotels & Resorts, where as Brand Director, Elisabeth oversaw brand strategies for 300 hotels in Europe, and as Programme Director, Elisabeth facilitated major brand transformations and innovations. With a strong educational background including an Executive MBA from Kingston University, Elisabeth's career spans over two decades across various prominent organizations, demonstrating expertise in marketing, brand strategy, and operational leadership.