Paula Ergen

Paula Ergen has extensive experience in operations and management, currently serving as Lead Distributed Operator at United Health Group since 2012. In addition, Paula has held the position of Lead Escalation Manager at Carlson Companies Inc. since January 2008, demonstrating leadership in critical issue resolution. Paula's entrepreneurial background includes owning Paula-Land Dairy Goats from July 1985 to June 2008. Prior roles also include Bank Teller/Sales Associate at TCF Bank and Queue Manager at Carlson Companies, Inc., where Paula played a significant role in establishing a 24/7 Enterprise Command Center, optimizing second-level support and enhancing issue resolution efficiency.