Thales Mendes

Thales Mendes holds experience in various roles at different companies. Starting with their most recent position at Carmen Steffens, they served as the Head of Inside Sales. In this role, they strategized B2B and B2C sales, managed external sales representatives, and led the Inside Sales team for national Multibrands. Thales focused on analyzing key performance indicators, increasing average ticket size, growing the active customer base, reducing customer churn, and enhancing quarterly purchase frequency. Thales also managed national direct sales and eCommerce teams, ensuring optimal customer experience, constant UX improvements, and efficient customer service. Thales expanded sales through various digital channels, including platforms such as WhatsApp, Facebook, and Instagram, and implemented CRM strategies for customer retention and reconversion. Before joining Carmen Steffens, Thales co-owned Fusion Soluções Jurídicas as a partner from 2020 to 2022. Earlier in their career, at Carmen Steffens, they served as a Retail Manager, where they analyzed inventory, store profitability, and executed sales strategies and franchise expansion plans. Thales also held positions as a Sales Analyst, Administrative Sales Assistant, and Dispatcher.

Thales Mendes completed their high school education at E.E. Prof Ana Maria Junqueira from 2004 to 2009. From 2011 to 2013, they pursued a degree in English at CNA, specializing in languages. In 2022, Thales obtained a certification in Gestao 4.0 - Imersao from G4 Educação.