Cindy Gerone Digo

Cindy Gerone Digo has a diverse work experience spanning multiple industries. Cindy Gerone began their career as a Critical Process Agent at CarParts.com in October 2015 and held this role until March 2017. In this position, they were responsible for analyzing quality results and performance, identifying areas of improvement, and creating performance reports and action plans. Cindy Gerone also played a role in developing training materials for internal departments and offsite locations.

Following this, Cindy worked as a Vendor Management specialist at CarParts.com from March 2017 to December 2018. Their responsibilities in this role included managing vendor relationships and ensuring their adherence to company standards.

Cindy Gerone then transitioned to the role of Customer Advocate at CarParts.com from December 2018 to March 2019. In this position, they focused on advocating for customers and addressing their concerns and inquiries.

Cindy then took on the role of Online Marketplaces Email Specialist at CarParts.com from March 2019 to February 2020, where they managed and responded to customer email inquiries related to online marketplaces.

In February 2020, Cindy became a Quality Assurance Apprentice at CarParts.com, a role they held until July 2021. In this position, they gained hands-on experience in quality assurance processes and supported the development of agents.

Most recently, Cindy has been working as a Quality Analyst at CarParts.com since July 2021. Their responsibilities include analyzing quality results, optimizing processes, and supporting agent development. Cindy Gerone also assists in the development of training materials and conducts training for new onboarding QA staff.

Before their tenure at CarParts.com, Cindy worked as a Video Editor at Pin Hole Production from January 2015 to March 2016. Additionally, they served as a Google student at GSG - Bicol Chapter from June 2014 to March 2016.

Cindy Gerone Digo attained a Bachelor's Degree in Audio Visual Communication from Bicol University, where they studied from 2011 to 2015.