Basile Demont

Basile Demont is a seasoned professional in customer experience management, currently serving as the Customer Experience Program Director at Carrefour since September 2021, where responsibilities include managing CRM implementation for over 2600 users and overseeing a project sponsored by the Carrefour France CEO. Prior to this role, Basile was a Customer Experience Consultant and Manager at Colorado Groupe, leading various projects focusing on customer feedback analysis and the development of customer care operating models. Additional experience includes serving as a Senior Consultant at Eurogroup Consulting France, where Basile conducted organizational assessments for public sector clients, and working as an Assistant Product Manager at 20th Century Fox, handling strategy and marketing for movie releases. Basile is also a member of the Ignition Program, recognized for top-tier performance among applicants. Educational credentials include a Master of Science from EDHEC Business School, covering a wide array of disciplines in business and management.