Nakia C.

Nakia C. currently serves as an Overnight Care Companion II at Carrot Fertility, where responsibilities include utilizing Zendesk, Jira, and Confluence to enhance customer experience and provide benefits education. Prior experience includes working as an Auto Loan Underwriter at Carvana, managing over 80 customer accounts weekly, and collaborating with financial institutions to finalize transactions, achieving significant account savings through effective de-escalation. At Wellmark Blue Cross and Blue Shield, Nakia held the role of Health Claims Manager, processing over 10,000 medical claims and collaborating cross-functionally to resolve inquiries while ensuring adherence to HIPAA regulations. Recognized for exceptional claims accuracy and client feedback, Nakia received notable merit increases and management rewards during this tenure. Earlier experience included an Intermediate 401K/403B Specialist position at Transamerica.